Shipping policy

Thank you for shopping with JOEL NETWORK TECHNOLOGY COLTD. As a professional US-based online retailer focusing on fashion bags and daily bag accessories, we adhere to standardized order processing and compliant cross-border logistics management. We implement strict pre-shipment quality inspections and high-standard protective packaging for all bag products, aiming to provide global customers with accurate, intact and efficient delivery services.

1. Order Processing Time

All confirmed and fully paid bag orders will complete internal order review, quality inspection and professional shockproof packaging within 1 to 3 business days. Our warehouse only conducts operational processing on regular working days, with all order work suspended on weekends and U.S. federal public holidays.

During peak shopping seasons and large-scale promotional activities with surging order volume, conventional processing cycles may be appropriately extended. Our team will proactively send email notifications to customers once notable processing delays occur, ensuring timely synchronization of order status updates.

2. Shipping Rates and Delivery Estimates

Shipping fees for all bag orders are dynamically calculated based on package weight, overall dimensions and actual shipping destination. The final shipping cost will be clearly displayed on the checkout page prior to payment confirmation, with zero hidden fees or additional surcharges.

We provide standard shipping services for all in-stock bag products, with an estimated delivery cycle of 15 business days after warehouse dispatch. This delivery duration serves only as a reference. Actual parcel arrival time may vary due to logistics carrier operational adjustments, cross-border customs clearance progress, extreme weather conditions, regional logistics restrictions and holiday service suspensions.

3. Shipment Confirmation and Order Tracking

After your bag order passes all pre-delivery quality audits and is officially shipped from our warehouse, you will receive an automated shipment confirmation email containing your exclusive tracking number and corresponding logistics service provider information.

Tracking system data will be activated and available for real-time online inquiries within 24 to 72 hours after the logistics carrier completes package pickup. Temporary data synchronization delays are common in cross-border logistics scenarios. You may contact our customer support team for manual status verification if tracking information remains unupdated beyond this period.

4. Incorrect Address Disclaimer

Customers bear full responsibility for submitting precise, complete and deliverable shipping addresses, valid zip codes and active contact details during the checkout process. Please thoroughly verify all delivery information before finalizing payment to avoid logistics exceptions and delivery failures.

JOEL NETWORK TECHNOLOGY COLTD assumes no liability for misdelivery, failed delivery or parcel loss caused by inaccurate, incomplete or invalid address information provided by customers. Any packages returned to our warehouse due to address errors will require customers to independently cover all reshipping expenses, with original shipping costs non-refundable.

5. Lost or Damaged Packages

If your parcel is verified missing during cross-border transit, please submit a formal loss investigation application to our after-sales team within 2 calendar days following the scheduled delivery date. We will fully cooperate with official logistics institutions to conduct comprehensive traceability investigations and deliver targeted solutions efficiently.

Long-distance cross-border transportation may result in unavoidable extrusion, friction or impact damage to bag products and outer packaging. If you receive defective or damaged merchandise, please reach out to our after-sales support within 24 hours of delivery receipt. You are required to provide clear, unedited original photos of both the complete shipping packaging and specific damaged product areas to initiate official case review and resolution.

6. Bag Care and Usage Notice

All bag products in our store are crafted from premium leather, durable canvas, high-grade nylon and other quality materials. Each product is equipped with exclusive material-specific care guidelines, covering scientific daily usage, ventilation storage and routine cleaning methods tailored to different bag textures.

Product fading, deformation, accessory damage or structural failure caused by improper cleaning methods, damp storage environments, unauthorized alterations or artificial misuse are defined as non-quality-induced damage. JOEL NETWORK TECHNOLOGY COLTD does not provide after-sales warranty, maintenance or compensation services for such man-made damage.

7. International Shipping and Customs Notice

All cross-border international shipments are governed by the destination country’s local trade policies and commodity supervision regulations, which may incur import duties, customs clearance service fees and other statutory taxable charges.

All customs and import-related expenses are the exclusive financial responsibility of the customer. Product prices and standard shipping fees do not include any customs tariffs or import charges. We are not liable for package detention, mandatory return or economic losses caused by unpaid customs fees or violations of local import compliance rules.

8. Contact Information